FAQ

> What are the opening times of Tintin, the Immersive Adventure?

Please check Practical Information for the opening times. 

> Who is eligible for the family rate?

The family rate is for 2 adults + 2 children (5 to 17 years old).

> Do I need to make a reservation in advance for children under 5?

Admission for children under the age of 5 is free, but they still require a ticket, which you cn arrange online or at the ticket booth.

> I am a journalist, do I get free admission?

Yes, press card holders benefit from free admission upon presentation of a valid press identity card. Please send a request for free admission to info@caracascom.com.

> Are the Museum Card and ICOM Card valid for Tintin, the Immersive Adventure?

No, the Museum Card/ICOM Card are not valid. 

> Is there a discount for 65+ and for accompanying persons?

There is no separate rate for people over 65 and accompanying persons, you may choose our adult rate.

> What are the means of payment?

Payment can only be made by credit cards.

> How long can I stay in Tintin, the Immersive Adventure?

You can take all the time you need for your visit. Only your starting time (your time slot) is set. On average, a visit takes one hour. 

> Can I visit with a stroller?

For safety reasons, strollers are not permitted inside Tintin, the Immersive Adventure but you can leave them in our stroller area. We therefore advise you to bring a baby carrier instead.

> Can I bring my pet or animal with me?

Pets are not permitted - with the exception for assistance dogs. 

> Is there a playlist available with the music played during the exhibitions?

Yes, of course! You will find the playlist of Tintin: the Immersive Adventure here.

> Is Tintin, the Immersive Adventure accessible for people with reduced mobility?

Tintin, the Immersive Adventure is accessible for people with reduced mobility. PRM toilets are available in the Royal Depot.

> Are there any seating options available in the exhibition areas?

Yes, we have a lot of seats available in the exhibitions areas.

> Are the exhibitions suitable for people with epilepsy and/or vertigo?

Due to the light effects, the exhibitions may present risks for people with epilepsy and/ or people who suffer from vertigo.

> Is the noise level high?

The volume of sound can be high for young people or people with hearing problems, so we recommend that you use filtering earplugs.